Return & Shipping Policy
Returns, Exchanges & Refunds
Once your order has shipped, we do not accept returns or exchanges.
Damaged or Defective Products
Please submit evidence of the damaged or defective product within 7 days of receiving your items. Please contact firstname.lastname@example.org
Can I cancel my order?
Although we do not accept any returns or exchanges, you may cancel an order BEFORE it ships from our warehouse if a tracking number has not been created. Please contact email@example.com
The tracking shows the package was delivered but I didn’t receive my package and/or my package has been lost or stolen.
It is the customer's responsibility to provide us a safe and accurate address for delivery. Once an order has shipped, Nourished by Shawnta LLC is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Please provide the carrier your tracking number to the carrier.
* For the purpose of this policy, the term "incorrect address" includes but is not limited to missing suite, apartment, building numbers, incorrect street, city, or state names, and/or any other missing or incorrect information that causes the order to be undelivered.
- Once an order has shipped and tracking becomes available, please have a receiver available on the estimated date of arrival of the package.
- Have a receiver to contact the carrier to schedule a pick up at the carrier facility.
When will my items ship?
For US Orders: Normally takes 2-7 business days
All orders have at least 1-3 business day lead time upon receiving order.
Orders placed during holidays or promotions will have a lead time of at least 4-5 business days upon receiving order.
Some items may be pre-order, please check your cart notes to know if you are getting a pre-order item
At the moment we ONLY SHIP DOMESTIC, although this will change soon!
*This policy is effective January, 1, 2019