Returns, Exchanges & Refunds
Once your order has shipped, we do not accept returns or exchanges.
Damaged or Defective Products
Please submit evidence of the damaged or defective product within 4 days of receiving your items. Please contact firstname.lastname@example.org
For the purpose of the policy: "Defect or Damage" means product is visibly damaged or defected. This does not pertain to stolen, or open packages upon arrival. Replacements are only given for visibly defected or damaged items upon arrival within 4 days of receiving your package. We are not responsible for items damaged during transit.
Canceling my order
To expedite your order processing we are unable to change, remove or edit orders once they are placed. This includes but is not limited to:
- Adding/removing items
- Change of product choice
- Order modifications
- Shipping modifications (with the exception of small errors like unit and/or apartment number missing)